Promotional Products

WE Come To You So You Can See Our Range In Person

If you have a new product or a new service that you are launching –

Your existing customer base is vital for the launch of this to be a

4 Ways To Retain Your Customers


Give great Service and this should go without saying.But all too often a business can take a regular customer for granted and let the little things slip.Customers love to be recognised. Remembering the last conversation or

  • Give great Service and this should go without saying. But all too often a business can take a regular customer for granted and let the little things slip. Remembering the last purchase that they made shows a customer that you do care about them.


  • Be quick to resolve issues. Not every product works exactly right and sometimes paid services don¹t meet expectations. Don’t ignore this feedback and try to correct any issues. Note – that there will be some customers that are never happy.


  • Keep in touch. Do you have customer email list? If not…WHY NOT? Being able to email your customers after each purchase to check that their order was ok, or emailing a newsletter and emailing when you have a new product or a sale coming up! Do you ever call your customers? A follow up phone call is a powerful action. A customer will realise that you have taken the time to talk to them. You have the opportunity to thank them for their custom and you have the opportunity to discover where you excelled and also the areas that may need some work. Your customer will feel valued that their business was appreciated and that their feedback is important 

  • Thank your customers and this is where I come in – Give your customers a gift.​ A gift that they will use and a gift that has your name and contact details on it. k to resolve issues. Not every product works exactly right

and sometimes paid services don¹t meet expectations. Don’t ignore this

feedback and try to correct any issues. Note – that there will be some

Corporate Gifts Work!

Our Best Sellers!

Keep in touch. Do you have customer email list? If not…WHY NOT? Being able to email your customers after each purchase to check

that their order was ok, or emailing a newsletter and emailing when

personalised shopping bags

custom key rings

stubby holders

fridge magnets

promotional pens

calendars


Promotional Products Work For Customer Loyalty!


“What I have noticed in the 8 years I have worked helping

businesses with promotional items and corporate gifts is that the

“What I have noticed in the 8 years I have worked helping

businesses with promotional items and corporate gifts is that the

What I have noticed in the 8 years I have worked helping

businesses with promotional items and corporate gifts is that the

“What I have noticed in the 8 years I have worked helping businesses with promotional items and corporate gifts is that the businesses that businesses that keep growing are the ones that can keep their customers”

Customer retention is crucial for a business to be profitable and successful.

The price a business will pay to acquire a new customer is often 7 times more than the cost to keep an existing customer.

The question I ask my business owners is “Why do you spend so much money constantly looking  for new customers?”


Why Should I Have A Carpet Cleaning Service

A smart business owner should realise that when you could have a

good relationship with you current customers and if you know how to turn

them into raving fans then they will become promoters of your business

A smart business owner should realise that when you could have a

good relationship with you current customers and if you know how to turn

them into raving fans then they will become promoters of your business

A smart business owner should realise that when you could have a good relationship with you current customers and if you know how to turn them into raving fans then they will become promoters of your business and  to bring new customers to you!

A statistic that should make any savvy business owner sit up with interest!According to the latest marketing numbers, the success rate ofselling to an existing customer is 60-70%, while the success rate of


A Statistic That Should Make Any Savvy Business Owner Sit Up And Take Notice

A statistic that should make any savvy business owner sit up with interest!According to the latest marketing numbers, the success rate ofselling to an existing customer is 60-70%, while the success rate of


According to the latest marketing numbers, the success rate of selling to an existing customer is 60-70%, while the success rate of selling to a new customer is only 5-20%!

If you have a new product or a new service that you are launching – Your existing customer base is vital for the launch of this to be a success.

CUSTOMER LOYALTY IS IMPORTANT

Majority of business owners think that if they have a great product or

service, that their customers will remain loyal.

Now this is true in some cases but reality is that this is short term

thinking and not a strategy that will work long term

I am sure we have all felt that horrible feeling when a loyal customer has

stopped being your customer. It is a feeling of dismay and even betrayal

– “How could they leave me”

It often comes down to the fact that they feel that you don’t care or they

are not important and another company has romanced them and madet often comes down to the fact that they feel that you don’t care

or they are not important and another company has romanced them and

made them feel special and important.

If they think you have stopped trying then they will often feel that you

don’t care about them

What is the solution?….

Show your customers that you do care about them

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